A booking is made by completing the booking
form and returning same with your deposit of 50 € per person. A Confirmation
letter will be sent to you as soon as possible after receipt of your booking
form and deposit.
PLEASE NOTE THE DEPOSIT IS STRICTLY NON REFUNDABLE.Deposit payments can be made by electronic bank
transfer, PayPal using most of the credit/debit cards or PayPal account. The
remaining balance is to be paid in cash (Dirhams, USD, Euros or Pounds).
Credit/Debits cards are NOT accepted locally for security reasons. All the
bookings are guaranteed after we receive the deposit receipt
Surcharges:
The Company reserves the right to increase the tour cost to take account of the following: government action, currency exchange rates, transportation costs (including the cost of fuel), If the surcharge results in an increase of more than 10% of the tour cost, the Company must notify the Client as quickly as possible in order to enable him to take appropriate decisions, and the Client may then cancel the booking within 7 days of being notified of the surcharge and obtain a full refund.
Cancelation by the Client:
The
Client may cancel the booking at any time provided that the cancellation is
communicated to the Company in writing. Cancellation charges will be applied as
shown below calculated from the day when written notice is received by the
Company.
Cancellation charges apply as follows:
Less than 48 hours: 50% of the total cost
Less than 24 hours: 100% of the total cost
Child Policy:
Children aged 2-5 years are free of charge
Children aged 6-12 years qualify for a reduction of 50% when sharing a room
with 2 adults (parents) maximum 1 child per family.
Amendments of the Morocco Tours & Excursions:
We will make our best to alter your arrangements but we cannot guarantee this will be the case all the time, especially in the peak touristss seasns. Should an amendment by a client be requested outside the 6 weeks before departure date might occur additional charges which we will quote on supplement.
Cancelation by Morocco First Gate Tours;
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 6 weeks before departure, except for Force Majeure, Low Bookings or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, the Company will, upon cancellation, return all monies paid. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.
Complaints:
If the Client has a complaint about any of the tour arrangements, the Client must bring it to the attention of the the Company at the time so that they may use their reasonable endeavours to rectify the situation. Failure to complain at the time will affect the Client’s ability to claim compensation from the Company. Should the problem remain unsolved a complaint must be made in writing to the Company within a reasonable period of not more than 6 weeks after the completion of the tour.
Our prices take into account the following calculations:
You can check our Tours
Our tours are deliberately designed to maximize your interactions and exchanges with us, the locals. We believe that the best way to truly experience a place is to connect with the people who call it home. Our team embodies authenticity, and we are passionate about sharing our heritage, traditions, and stories with you.
Excellent - It was a pleasure again, now for the third time ,to have Ismail with us for visiting yet another part of Maroc. I can highly recommend him as à very... read more pleasant person, guide and driver to have with you on your holidays.
A trip of a lifetime in Ismail's capable hands - We can't rate touring with Ismail highly enough. He was so knowledgeable, patient and friendly during our 12 days together that saying goodbye to him at the airport was like... read more saying goodbye to a member of our family.
He organized everything to perfection, even checking our rooms when we arrived at each hotel to make sure it was the correct standard.
Although I've recommended him as a guide to lots of people already, I actually feel a little bit jealous that other people are going to spend wonderful times with him!
He's promised to come and visit it us - I really hope he does.
He is THE BEST!!!
A fantastic Morocco experience. - Ismail is the best. First he is a fabulous man. He organized all our trip exactly as we wanted and all his arrangements were brilliant. We really enjoyed his trip.... read more I highly recommend him.
Amazing experience - We did a trip of 5 days 4 nights. We had a great experience. Ismail was our driver. He is very friendly and kind, he knows a lot about the... read more country, culture and surroundings. He made the trip very fun as well, we could laugh a lot with him. He listened very good to our wishes, he is also flexible, we did some activities that were not on the planning, which were amazing. We would 100% recommend him.
My husband and I spent 5 days traveling Morocco with Isma/Ismail. He is a gem and I can't rave about him enough. The airline lost my husbands luggage.... read more Isma made sure to help us navigate getting his luggage back 5 days later. That's just the beginning. Right away I felt like I knew Isma for years. His positive outlook on life may the trip even better. He drove us from Casablanca to Fez to the Dessert to an area near Quazzaete, Markech and back to Casablanca. The car was so comfortable. Spending so much time with a stranger was a concern. However, Isma made it seem like we were traveling with another friend. He provided us with so much history about Morocco and took us to hidden villages that I would have never seen. He planned the perfect itinerary for us. We are Orthodox Jews. Isma helped us find Kosher places to eat and made sure that we felt at home. I would recommend him to all of my friends. I plan to stay in touch. I know he meets so many people, but we feel like we made a friend in Morroco.
Isma is a the best guide, he was always kind and solving any request or question that we had. I highly recomend booking him for your trip! You will feel... read more really comfortable and secure :) Plus he is a really open-minded person and gives you great conversation! We were a large group and we had a really fun time with him.
My wife and I spent two weeks driving with Ismael as our guide throughout Morocco. The trip was originally organized by another guide, however during the time we spent with... read more Ismael we grew close as he helped us navigate the complex social scenery we encountered. Morocco is a must see destination, full of varied culture and ancient history, and we really scored having such an amenable and intelligent guide/driver to care for us along our way. We started our travels in Marrakesh, traveled north to Casablanca and Rabat, then to Chefchaouen, the blue city. In each location we stayed Ismael met us when needed, helped with our bags, gave directions, but what was the most wondrous for me was that he let me find my own way when I desired, within the comfort and security of his watchful eye.
After we left Chefchaouen we saw Volubilis and continued on to Merzouga and the desert dunes. The camel ride was so fun getting to our tent in the desert, with the sun setting behind us the photo op was tremendous, with orange dunes and camel-ride shadows, just amazing After the desert dunes, driven safely by Ismael in a way I am still in awe of, we made our way to Amazigh (Berber) country, where Ismael was born and raised. Suffice it to say that our trip in Morocco was more than could be desired, we visited everything on the plan, and we were able to insert our own desires as each day ensued. We saw so many things off the beaten track, things that exist right next to the normal tourist track. We finished our trip back in Marrakesh and made our flight without a fuss, Ismael safely driving and avoiding any slowdowns we might have encountered.
I highly recommend Ismael. He’s an intelligent, educated man with a sensitivity towards his wayfarers that, in my somewhat extensive experience traveling the globe, is not often seen.
+2126 70 34 01 43
Bd Mohamed VI, Marrakech 40000.
Mon - Sat 8.00 - 18.00 Sunday CLOSED